Terms & Conditions

‘Skiidy Gonzales’ is a trading name of PSB Projects SARL of 1673 Route de la Plagne, 74110 Morzine, France, also referred to here as ‘The Company’.

The term ‘Client’ refers to any individual making a reservation. In cases where this is a group of 2 or more travellers, said individual will automatically be allocated the status of ‘party leader’ and will be deemed responsible for all persons travelling under the reservation. They will be the primary contact for all information and matters concerning the reservation.

1. BOOKING

  1. Reservations may be made online, by telephone or via email communication.
  2. In making a booking the client accepts these terms and conditions and has the legal capacity and authority to accept these terms and conditions on behalf of all persons travelling under the reservation. 
  3. Bookings cannot be made on arrival at Geneva airport.
  4. The client is responsible for providing accurate contact information, including email and mobile telephone number. The mobile phone number provided must be working and switched on at the time of travel. Any failure in services resulting from Skiidy Gonzales having incorrect contact information, or the client being uncontactable, will be deemed to be the fault of the client and no compensation will be available. 
  5. It is the responsibility of the client to provide the correct flight information, including flight number and local flight times. Our schedules are planned according to the times given and we do not verify the accuracy of the information provided. Any loss of service or extra charges incurred by the client as a result of any erroneous information will not be the responsibility of or compensated by Skiidy Gonzales. 
  6. In cases where a client reserving an arrival provides Skiidy Gonzales with the take-off time NOT the arrival time of their flight, Skiidy Gonzales reserve the right to re-schedule an alternative pick-up (if available) and re-charge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by Skiidy Gonzales and no refund will be offered to the client.
  7. The client is responsible for providing the correct information concerning drop off and pick-up points. It is also the client’s responsibility to provide an accurate address and carry directions and contact details for the accommodation in order to direct the driver if required. If the accommodation cannot be found after 20 minutes of driving around the resort then Skiidy Gonzales reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.
  8. The client is responsible for Checking the information on the Travel Voucher is correct. The Company will accept no liability where incomplete or incorrect information results in delays.
  9. The client is responsible for informing Skiidy Gonzales of any changes to their booking details. 
  10. The client is responsible for passing on any information from Skiidy Gonzales to other passengers on the booking.
2. PAYMENT
  1. Payment in full is required at the time of booking transport services with Skiidy Gonzales.
  2. Unpaid bookings are not confirmed, payment must be received in advance of travel. 
  3. Payment can be accepted by – 
    1. Credit/Debit Card, via the website or over the phone; 
    2. Cheque or Bank Transfer, which must be received at least 7 days before travel; 
    3. Cash, only when received in our office in advance of travel.
  4. In providing credit/debit card details the client confirms they have authority to use the card and payment may be debited immediately.
  5. The Company does not store client’s card details

3. BOOKING CONFIRMATION
  1. Subject to availability, the reservation is deemed confirmed, when the client receives a confirmation email/travel voucher from Skiidy Gonzales. This will be issued on the same, or next working day, depending on the time of booking. Please note that out of season our office is closed during weekends.
  2. Should this confirmation not be received, the client must contact Skiidy Gonzales to raise the matter as soon as possible.
  3. The client should check the details on the voucher as soon as they receive confirmation. Please inform us of any errors immediately. 
  4. In extremely rare cases where a booking is made and paid for and there is no availability, the transfer will be cancelled by the company and a full-refund made on the same or next working day, depending on the time of booking. Please note our office is closed at weekends out of season. The client will be notified of this cancellation and refund by email.
  5. The Travel Voucher must be printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the Skiidy Gonzales driver or airport representative on request. This voucher is printable in the ‘My Skiidy’ area of this website.
4. BOOKING AMENDMENTS
  1. Any amendments to reservations should be requested in writing, by email and may be subject to a 25€ admin fee.
  2. Where changes result in an increase in the value of the booking, they will only be confirmed on receipt of payment for the additional costs.
  3. Where changes result in a reduction in the price of the booking and the changes are requested at least 14 days before travel a refund will be issued, subject to an admin fee.
  4. BOOKING CANCELLATION & REFUNDS
  5. The client may request to cancel a booking at any time.
  6. Cancellations requested within 24 hours of making a booking will be refunded in full.
  7. Cancellations requested at least 14 days before travel will be refunded in full.
  8. Any refund, in whole or part for a booking cancelled by the client within 14 days of travel is at the Company’s sole discretion. The Company reserves the right to charge a cancellation fee of 25€ to cover administrative costs and bank charges.
  9. Should a confirmed booking be cancelled by Skiidy Gonzales a full refund or alternative travel option will be offered to the client. 
  10. Refunds will be issued in EUR and Skiidy Gonzales will accept no liability for loss due to exchange rates.
5. INSURANCE

  1. The company strongly advises the client to have travel insurance to cover against cancellation by you, missed or cancelled flights, medical assistance & repatriation in the event of illness or injury (including sports cover where applicable), loss of baggage, money and other expenses.

6. PRIVATE TRANSFERS
  1. The client and party will travel in a private vehicle or vehicles and will not share with other clients.
  2. Private transfers are can be requested at any time of year, subject to availability.
  3. Arrival at the airport: The client will be met by a Skiidy Gonzales driver or airport representative in the arrivals hall and shown to their vehicle(s) for departure at the earliest possible time.
  4. Departure from resort: The client will receive their pick-up confirmation the day before their departure via an SMS message, see Departure Pick Up Times.
  5. If a client requests a specific pick-up time from resort to the airport, Skiidy Gonzales will accommodate where possible, but will not be liable for any costs incurred from external services (such as flights or trains) being missed. A waiver form will be carried by the driver for the passenger in such a case and this must be signed before the transfer will be carried out.
  6. If the client is not at the specified pick-up point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 10 minutes before departing. 
  7. If the client cannot be contacted they will be considered a no show.
7. SHARED TRANSFERS
  1. The client will travel in a vehicle or vehicles that may be shared with other parties staying in the same or neighbouring resorts.
  2. Shared transfers are available during the Winter and Summer Operating periods to certain resorts in the Portes du Soleil and Grand Massif.
  3. Arrival at the airport: The client will be met by a Skiidy Gonzales driver or airport representative in the arrivals hall of Terminal 1 and provided with departure details.
  4. Portes du Soleil : The client agrees that, under normal circumstances, for flights landing between 09.00 and 21.00 a waiting time of up to 60 minutes may be necessary to join a shared transfer (90 minutes in Summer).
  5. Grand Massif: Passengers on shared transfers travelling on Saturdays may share with passengers on flight arrivals that land within 60 minutes of each other. Passengers on shared transfers travelling Sunday-Friday may share with passengers on flight arrivals that land within 90 minutes of each other.
  6. With flights arriving before 09.00am and after 21.00, waiting times may be longer.
  7. Clients arriving on late flights and travelling on the last shared transfer of the day, should expect to wait for the last person on the shared service to arrive. If passengers are uncomfortable waiting for the last arrivals we recommend booking a private transfer to ensure prompt departure from the airport.
  8. Departure from resort: The client will receive their pick-up confirmation the day before their departure via an SMS message, see Departure Pick Up Times.
  9. If the client is not at the specified pick-up point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 5 minutes before departing.
  10. If the client cannot be contacted they will be considered a no show.
8. PICK UP/DROP OFF LOCATION
  1. Airport: The client will be met by a Skiidy Gonzales driver or airport representative in the arrivals hall of Terminal 1.
  2. Please contact the office if your flight is scheduled to land into or depart from Terminal 2.
  3. We advise clients to bring a 2€ or 2CHF coin to use a luggage trolley on arrival as there may be a 5-10 minute walk to the vehicle.
  4. Resort: The client is responsible for providing an accurate address and carry directions and contact details for the accommodation in order to direct the driver if required. If no address is provided or the accommodation cannot be found after 20 minutes of driving around the resort then Skiidy Gonzales reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.
  5. Avoriaz or other car-free resorts : Clients booking journeys to Avoriaz or other car-free resorts will be dropped off and picked up from the Reception Centre on the edge of the resort. Pick-up times supplied by Skiidy Gonzales always refer to pick-up from the Reception Centre. It is the responsibility of the client to be at the Reception Centre for this time.
9. DEPARTURE PICK UP TIMES
  1. The travel voucher will show the default provisional pick up time for the chosen resort. 
  2. The definitive pick up time may be changed by up to an hour earlier in normal conditions to accommodate multiple pick ups and flight times in the case of shared transfers. 
  3. The pick up time may be set further in advance of flight time at the Company’s discretion due to predicted weather and traffic conditions and variations in the schedule.
  4. The client will receive their definitive pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process.
  5. It is the responsibility of the client to contact Skiidy Gonzales on +33(0)450373685 to obtain their pick-up time confirmation if this SMS has not been received by 17.00 the day before travel.
  6. The Company accepts no responsibility for delays where the Client was not ready at the stated time.
  7. The company will make all reasonable efforts to be at the pick up location at the agreed time, but this is not guaranteed. If your driver is more than 10 minutes behind schedule and you have not been contacted by us, please call the office on +33 450 37 36 85 or emergency number +33 614 819 599 immediately.
10. BAGGAGE
  1. All passengers are allocated space to carry 2 items of luggage (one standard-size hold bag or suitcase, not exceeding 23kg and one piece of hand luggage) PLUS one ski or snowboard bag (max length 190cm) or a bike box/bag (max dimensions 160cm x 80cm x 30cm), which must be declared at the time of booking. 
  2. The client must advise Skiidy Gonzales if the sports equipment exceeds any of these measurements. 
  3. Skiidy Gonzales reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage if the client exceeds the maximum number of items, has failed to declare sports items, or if any items exceed the maximum dimensions above.
  4. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Skiidy Gonzales. Please ensure you have adequate insurance cover.
11. MINORS
  1. Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.
  2. European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. 
  3. Compliant seats will be provided free of charge by Skiidy Gonzales. It is the responsibility of the client to inform Skiidy Gonzales at the time of booking if any children in their party will require child or booster seats. 
  4. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact Skiidy Gonzales in advance to discuss arrangements.
12. FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS
  1. The client should inform Skiidy Gonzales as soon as they are aware of any delays.
  2. When flights land later than the scheduled time, normal waiting rules no longer apply.
  3. Passengers will be rescheduled into the next available seats if their flight is delayed by less than 60 minutes. This may result in a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be payable by Skiidy Gonzales. 
  4. In some cases, the next available seats may mean travel the following day or a transfer by private bus, which will require a further fee.
  5. If a driver has to wait more than 60 minutes for a client, then a waiting charge of EUROS 25 per hour will be charged to the client to cover additional costs incurred by Skiidy Gonzales.
  6. If no contact is made with the Skiidy Gonzales office within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
  7. In cases where baggage reclaim causes delays, the client must contact the Skiidy Gonzales office as soon as possible on +33(0)450373685. The delayed passenger(s) may be rescheduled onto the next available seats at the company’s discretion.
  8. If on arrival, a flight is delayed by over 4 hours we will class this as a cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.
  9. If a flight is diverted, the airline will transport the passengers to the scheduled airport and the above clauses apply.
  10. Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.
13. OUTSOURCING

  1. Skiidy Gonzales reserve the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey. When travelling with a partner company of Skiidy Gonzales please be aware that there may be variations in the operating terms and conditions.
14. DURING YOUR JOURNEY

  1. All passengers are required to wear seat belts in any vehicle(s) operated by Skiidy Gonzales. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
  2. Eating is not permitted in any vehicle operated by Skiidy Gonzales.
  3. The consumption of alcohol or narcotics is not permitted in any vehicle operated by Skiidy Gonzales.
  4. Smoking is not permitted in any vehicle operated by Skiidy Gonzales.
  5. Skiidy Gonzales reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards Skiidy Gonzales staff or other passengers. Skiidy Gonzales reserve the right to terminate transport services immediately should this situation arise. No refunds will be given in part or whole in these circumstances and the Company has no responsibility to assist in making alternative arrangements. This right is delegated to all members of Skiidy Gonzales staff including drivers and airport representatives.
  6. Any passenger who soils a vehicle operated by Skiidy Gonzales as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with Skiidy Gonzales will be cancelled and no refund given to the client. 
  7. With the exception of guide dogs, no animals are permitted in any vehicle operated by Skiidy Gonzales.
  8. Clients must not leave litter or rubbish of any kind in the vehicle.
  9. Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.
15. SERVICE FAILURE
  1. Skiidy Gonzales will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
  2. Skiidy Gonzales will not accept any liability in the event of delays for resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:
  • Road traffic accidents causing delays
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns
  • Unforeseen problems caused by other passengers.
  • Industrial action.
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (eg: war, natural disaster, act of god etc)
  1. If you encounter any problems with your transfer, please contact Skiidy Gonzales as soon as possible to allow us to investigate the issue. Details should be sent in writing to admin@skiidygonzales.com
15. LEGAL
  1. These terms and conditions are subject to French law.
  2. All information, including contact details, supplied to Skiidy Gonzales by the client during the booking process will remain confidential and will not be shared with any companies or organisations – other than for the purpose of completing a transfer.
  3. Any dispute between Skiidy Gonzales and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.
  4. Any errors on the Skiidy Gonzales website will be corrected as quickly as possible, the Company reserves the right to cancel and refund any bookings made on the basis of an incorrect price.
  5. The Company may update the website and the Terms and Conditions without notice.
  6. Skiidy Gonzales reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.