‘Skiidy Gonzales’ is a trading name of PSB Projects SARL of 1673 Route de la Plagne, 74110 Morzine, France, also referred to here as ‘The Company’.
The term ‘Client’ refers to any individual making a booking. In cases where this is a group of 2 or more travelers, said individual will automatically be allocated the status of ‘party leader’ and will be deemed responsible for all persons traveling under the booking. They will be the primary contact for all information and matters concerning the booking.
1. BOOKINGS
a. Bookings may be made online, by telephone or via email.
b. In making a booking, by any of the methods above, the client agrees to these terms and conditions and accepts they have the legal capacity and authority
to agree to these terms and conditions on behalf of all persons traveling under the booking.
c. Bookings must be made in advance and cannot be made on arrival at Geneva airport.
d. The client is responsible for providing accurate contact information, including email and a mobile telephone number. The mobile phone number provided
must be working and switched on at the time of travel. Any failure in services resulting from Skiidy Gonzales having incorrect contact information, or the
client being uncontactable, will be deemed to be the fault of the client and no compensation will be made.
e. It is the responsibility of the client to provide the correct flight information, including flight number and local flight times. Our schedules are planned
according to the times given by clients and we do not verify the accuracy of the information provided. Any loss of service or extra charges incurred by the
client as a result of the provision of erroneous information by the client, will not be the responsibility of or compensated for by Skiidy Gonzales.
i. Specifically, in cases where a client reserving an arrival provides Skiidy Gonzales with the take-off time NOT the arrival time of their flight, Skiidy
Gonzales reserves the right to reschedule an alternative pick-up (if available) and re-charge the client for this. If there is no replacement vehicle
available for the rescheduled journey then no liability is accepted by Skiidy Gonzales and no compensation or refund will be offered to the client.
f. The client is responsible for providing the correct information concerning drop off and pick-up points. It is also the client’s responsibility to provide an
accurate address and carry directions and contact details for the accommodation in order to direct and assist the driver if required. If the accommodation
details are not provided in advance and the accommodation cannot be found after 20 minutes of driving around the resort then Skiidy Gonzales reserves the
right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.
i. Please note that in car free resorts like Avoriaz all pickups and drop offs are made at the resort reception centres. Please pay particular attention to
your departure pick up time and allow sufficient time to make your way to the reception centre to meet your vehicle.
g. The client is responsible for Checking the information on the Travel Voucher is correct. The Company will accept no liability where incomplete or incorrect
information results in delays.
h. The client is responsible for informing Skiidy Gonzales of any changes to their booking details.
i. The client is responsible for passing on any relevant information and requirements from Skiidy Gonzales to all other passengers included on the client’s
booking.
2. PAYMENT
a. Payment in full is required at the time of booking transport services with Skiidy Gonzales.
b. Unpaid bookings are not confirmed, payment must be received in advance of travel.
c. Payment can be made by –
i. Credit/Debit Card, via the website or over the phone;
ii. Bank Transfer, which must be received at least 7 days before travel;
iii. Cash, only when received in our office in advance of travel.
iv. In providing credit/debit card details the client confirms they have authority to use the card and permit Skiidy Gonzales to deduct the payment.The
Company does not store client’s card details.
3. BOOKING CONFIRMATION
a. Subject to availability, the booking is deemed confirmed, when the client receives a confirmation email/travel voucher from Skiidy Gonzales. This will be
issued on the same, or next working day, depending on the time of booking. Please note that out of season our office is closed during weekends.
b. Should this confirmation not be received, the client must contact Skiidy Gonzales to raise the matter as soon as possible.
c. The client should check the details on the voucher as soon as they receive confirmation. Please inform us of any errors immediately.
d. Shared transfer bookings made for flights landing and taking off between 09.00 and 21.00 will be guaranteed. Outside of these hours, in extremely rare
cases, when a shared transfer booking has been made but there are no other passenger to make the service viable, and all outsourcing options have been
exhausted, we reserve the right to offer the client an option to upgrade to a private transfer or cancel the booking and receive a full refund 48 hours before
travel. Within 48 hours we will honour the transfers.
e. The Travel Voucher must be printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the Skiidy
Gonzales driver or airport representative on request. This voucher is printable in the ‘My Skiidy’ area of this website.
4. BOOKING AMENDMENTS AND CANCELLATIONS
Amendments
b. If the request is received at least 14 days before the date of travel, credit may be used towards a replacement service, subject to availability.
c. Any amendment to the destination, date or time of travel requested within 14 days of travel is considered as a cancellation of the original booking and is subject to cancellation terms.
d. Any reduction in the number of passengers requested within 14 days of travel will not be refunded.
e. Amendments to the time of travel requested within 14 days may be possible, subject to availability of replacement services, and an admin fee of 25 euros will apply.
f. Minor amendments to the address, within the same resort or destination; name or contact details for passengers, addition or removal of baby seats should be confirmed with at least 24 hours before travel and an admin fee of 25 euros will apply.
g. Addition of sports equipment at short notice may result in additional costs, this will be confirmed on a case by case basis.
Cancellations
a. The client may request to cancel a booking at any time.
i. Cancellations requested within 24 hours of making a booking will be refunded in full.
ii. Cancellations requested at least 14 days before travel will be refunded in full.
iii. No refund will be given for a booking cancelled, in whole or in part, by the client within 14 days of travel. Documentation will be provided to support the relevant travel insurance claim.
b. Should a confirmed booking be cancelled by Skiidy Gonzales a full refund or alternative travel option will be offered to the client.
c. Refunds will be issued in EUR and Skiidy Gonzales will accept no liability for loss due to exchange rates.
5. COVID-19 RELATED BOOKING CHANGES AND CANCELLATIONS WITHIN 14 DAYS OF TRAVEL: These are temporary and extraordinary terms.
a. Transfer of the booking for a period of up to 18 months will be offered for the following reasons.
i. If the client’s home government imposes a national lockdown stopping them entering France on the date that travel is booked with Skiidy Gonzales.
ii. If the French government introduces a total block or ‘compelling reason’ requirement to enter France from the client’s home country on the date of
travel.
iii. If French national or regional authorities’ action results in the ski resort, to which the transfer was booked, being closed on the date of travel.
b. For all other covid related reasons for cancellation no refund or credit will be issued. It is understood by the client that making a reservation is acceptance
that refund or credit will not be available and adequate travel insurance will be carried by the client. Examples of related reasons are, but not restricted too;
i. Client or party member shows symptoms which disallows travel
ii. Client or party member tests positive which disallows travel
iii. Client or party member fails to produce the correct test and/or paperwork for crossing international borders
iv. Client or party member decides they do not wish to travel anymore
v. Client or someone in their party is diagnosed with Covid-19 and is therefore unable to travel.
vi. Cancellation or consolidation of flights by airline
vii.Cancellation of accommodation in resort due to covid reasons (eg. chalet staff test positive for covid)
6. STANDARD OPERATING PROCEDURES:
a. PRIVATE TRANSFERS
i. The client and party will travel in a private vehicle or vehicles and will not share with other clients.
ii. Private transfers can be requested at any time of year, subject to availability.
iii. Private transfers are a door to door service.
iv. Arrival at the airport: Private transfer drivers will wait and hold a board with the client name on it. Clients should locate driver and introduce
themselves. If the driver cannot be spotted the client should make their way to our airport desk in Geneva airport Terminal 1. As you exit the
baggage claim area into the airport turn left and continue down the hall. You will see our desk on the right hand side opposite the UBS bank and
cashpoints. The client will be met by a Skiidy Gonzales driver or airport representative and shown to their vehicle(s) for departure at the earliest
possible time. For arrivals in Terminal 2 your driver will be waiting by the exit door from the baggage hall.
v. Departure from resort:
1. The travel voucher states a provisional pick up time. This time will be adjusted at the company’s discretion, to reflect elements including but
not limited to weather conditions, traffic expectations, road works and safety considerations.
2. The client will receive their definitive pick-up time confirmation the day before their departure via an SMS message.
3. If the client wishes to request a specific pick-up time from resort to the airport, Skiidy Gonzales will accommodate where possible, but will not
be liable for any costs incurred from external services (such as flights or trains) being missed. A waiver form will be carried by the driver for
the passenger in such cases and this must be signed before the transfer is carried out.
4. It is the responsibility of the client to contact Skiidy Gonzales on +33(0)450373685 to obtain their pick-up time confirmation if this SMS has
not been received by 17.00 the day before travel.
5. If the client is not at the specified pick-up point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 10
minutes before departing.
6. If the client cannot be contacted in this time, they will be considered a no show and the vehicle will depart. No refund or compensation will be
offered in cases on ‘no-show’.
b. SHARED TRANSFERS
i. Shared transfers are available during the Winter and Summer seasons in the resort of the Portes Du Soleil.
ii. The client will travel in a vehicle or vehicles (vehicle change may take place) that may be shared with other parties staying in the same or neighbouring resorts. Groups maybe split between multiple vehicles which may result in staggered timings on arrival or departure.
iii. Shared services are door to door services.
iv. Arrival at the airport: Clients should make their way to our airport desk in TERMINAL 1. As you exit the baggage claim area into Terminal 1, turn
left and continue down the hall. You will see our desk on the right hand side opposite the UBS bank and cashpoints. If you arrive into Terminal 2
then you will need to make your way into Terminal 1 and locate our desk as above. The client will be met by a Skiidy Gonzales driver or airport
representative and shown to their vehicle(s) for departure at the earliest possible time.
v. Waiting times at the airport:
1. The client agrees, for flights landing between 09.00 and 19:00, a waiting time of up to 60 minutes from arriving at the Skiidy Gonzales airport desk may be necessary to join a shared transfer during the winter season. This is extended to 120 minutes during the summer season when there is less demand.
2. On average it takes a minimum of 30 minutes from a flight landing for passengers to clear security and baggage reclaim and arrive at our desk. This 30 minute margin is the basis for our scheduling. If a flight lands early or for any other reason a client reaches our desk more quickly than this, the waiting time of 60 minutes (120 mins in the summer) will not start any earlier than 30 minutes after the scheduled landing time of the flight.
3. For flights arriving before 09.00am and after 19:00, waiting times may be longer and no maximum waiting time is guaranteed. The waiting
time will be governed by other clients’ flight times.
4. Clients arriving on flights after 19:00 and travelling on the last shared transfer of the day should expect to wait for the last person on the
shared service to arrive. The last shared transfer of the day waits for delayed passengers. If the client is uncomfortable waiting for the last
arrivals we strongly recommend booking a private transfer to ensure prompt departure from the airport.
5. If the client arrives at the airport desk early and there is space on an earlier departure they will be able to change free of charge.
6. If the client does not arrive at the airport desk within 60 minutes of scheduled flight arrival time for any reason (flight delay, flight
cancellation, passport control queue, lost baggage etc.) they will be considered as delayed and delayed terms (section 11) will apply.
vi. Departure from resort:
1. The travel voucher states a provisional pick up time. The client will receive their definitive pick-up time confirmation the day before their
departure via an SMS message.
2. For flights taking off between 09.00 and 21.00 the pick up time may be up to 5 hours before the flight depending on other shared
passengers’ flight times. On peak weekends, or days when heavy traffic is forecasted by the French or Swiss authorities, we reserve the right
to extend the pick up time to more than 5 hours before flight to reflect the expected conditions, ensure the safety of our clients and allow
adequate time for travel.
3. For flights taking off before 09.00 pick ups may be extended to match other passengers. Please note that it is feasible, when passenger
numbers are low, that for morning flights taking off before 09.00 the client may be grouped with passengers on flights taking off as early as
06.00 (first departure from Geneva). This is the worst case, quite rare and will not be known until close to the time. But it is necessary to
make shared services during the quiet hours of the day economically viable and to allow the client a low per seat price. If you are not
prepared to adapt to this we strongly recommend reserving a private transfer.
4. In all cases pick up times will align with other passengers' flight times and may be, at the company’s discretion, extended to cope with
elements including, but not limited to, weather conditions, traffic expectations, road works, government direction and safety considerations
etc.
c. It is the responsibility of the client to contact Skiidy Gonzales on +33(0)450373685 to obtain their pick-up time confirmation if this SMS has not been
received by 17.00 the day before travel.
- If the client has not received the SMS message it could be a result of insufficient network coverage or the device roaming settings. It is the client's responsibility to ensure that they have correctly synced their mobile device to receive the pickup SMS confirmation. If our systems indicate that the network has delivered the SMS confirmation we do not accept any responsibility if the client has not received it.
d. If the client is not at the specified pick-up point at the stated time the Skiidy Gonzales vehicle and driver will wait for a maximum of 5 minutes before
departing.
e. If the client cannot be contacted in this time, they will be considered a no show and the vehicle will depart. No refund or compensation will be offered in
cases on ‘no-show’.
c. AIRPORT SHUTTLE - FIXED TIME SERVICE
i. Our fixed time, timetabled service operates to and from Geneva airport and Morzine on Saturdays and Sundays.
ii. The client will select the time of the service they would like to join. It is the responsibility of the client to make sure they leave enough time
between flight arrival time in Geneva and shuttle service time to disembark and clear passport control and baggage reclaim. Please consider this
carefully at the time of booking.
iii. Arrival at the airport: Clients should make their way to our airport desk in TERMINAL 1. As you exit the baggage claim area into terminal 1, turn
left and continue down the hall. You will see our desk on the right hand side opposite the UBS bank and cashpoints. If you arrive into Terminal 2
then you will need to make your way into Terminal 1 and locate our desk as above. The client will be met by a Skiidy Gonzales driver or airport
representative in the arrivals hall and shown to their vehicle for the service selected by the client.
1. Please make sure you are at our airport desk 15 minutes before the shuttle departure time you have chosen.
2. If the client arrives early and there is space on an earlier departure than the one chosen at the time of booking they will be able to join this
service free of charge.
3. If the client arrives late and misses the shuttle chosen at the time of booking, free transfer to next available seats will be offered, subject to
availability. If there are no shuttle seats available on the day the client will be offered a shared transfer or private transfer subject to
availability. This will require an additional payment to upgrade.
iv. Arrival in resort: Our fixed time shuttle service is not door to door. The drop off point is the coach parking in the Place De La Poste.
v. Departure from resort
1. The client selects their chosen departure time from the resort at the time of booking.
2. The pick up point is the coach parking in Place De La Post in Morzine. Please be there 15 minutes before departure time.
3. If the client is not at the specified pick-up point at the stated time the client will be considered a no show and the vehicle will depart. No
refund or compensation will be offered in cases of ‘no-show’ but a transfer to subsequent services will be offered if available.
7. COVID-19 EXTRAORDINARY OPERATING PROCEDURES
a. Please keep checking our Covid-19 information page for regular updates to how we are currently operating. Our operations will, at all times,
follow guidelines and requirements of the French transport authorities. Our updated Covid-19 page can be
seen here https://www.skiidygonzales.com/information/covid-19-policy.
8. COVID-19 POTENTIAL CHANGES TO STANDARD OPERATING PROCEDURES:
a. We reserve the right to modify our standard operational procedures to align with any French or Swiss government action, guidelines or law
changes that affect our ability to operate in the standard way described in these terms. This may include, but is not limited to, extending or
removing maximum waiting times on arrival at the airport and pick up lead times for departures from resort. Meeting points and meeting
procedures may also change if regulations dictate.
9. BAGGAGE
a. All passengers are allocated space to carry 2 items of luggage (one standard-size hold bag or suitcase, not exceeding 23kg and one small piece of hand luggage such as a handbag or small rucksack of similar size to items that can be stowed under the seats in aircraft)
PLUS one ski or snowboard bag (max length 190cm) or a bike box/bag (max dimensions 160cm x 80cm x 30cm), which must be declared at the time of
booking.
b. The client must advise Skiidy Gonzales if the sports equipment exceeds any of these measurements.
Skiidy Gonzales reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage if the client exceeds the maximum
number of items, has failed to declare sports items, or if any items exceed the maximum dimensions above.
c. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Skiidy Gonzales. Please ensure you
have adequate insurance cover.
10. MINORS
a. Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and
behaviour of any passenger under the age of 16 is the responsibility of accompanying adults where available.
b. European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by Skiidy Gonzales. It is the responsibility of the client to inform Skiidy Gonzales at the time of booking if any children in their
party will require child or booster seats.
c. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact Skiidy
Gonzales in advance to discuss arrangements.
11. FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS
a. The client should inform Skiidy Gonzales as soon as they are aware of any delays.
b. When flights land later than the scheduled time, or the client is delayed for any other reason, normal waiting rules no longer apply.
c. On-time arrivals: The client will be considered as delayed if they do not arrive at our airport desk and make contact within 60 minutes of their arriving on-time. In cases where passport control or baggage reclaim causes delays, the client must contact the Skiidy Gonzales office as soon as possible on +33(0)450373685. The delayed passenger(s) may be rescheduled onto the next available seats at the company’s discretion.
c. Flight delays of up to 1 hour: Passengers will be rescheduled into the next available seats if their flight is delayed by less than 60 minutes. If a driver is available to wait there will be no charge.
e. Flight delays of up to 4 hours: If a flight is delayed by more than 60 minutes but less than 4 hours next available seats will be offered. If a driver is available to wait, a charge of EUROS 35 euros per hour will be made to the client to cover additional costs.
e. Delays of more than 4 hours: If on arrival, a flight is delayed by over 4 hours we will class this as a ‘no show’ cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any travel insurance claim.
f. Diverted flights: If a flight is diverted, the airline will transport the passengers to Geneva airport and the above clauses apply.
g. Cancelled flights: Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.
h. Rescheduled flights: It is the responsibility of the client to inform Skiidy Gonzales of any flight rescheduling by the airline. Where possible we will accommodate any changes. However the above delayed terms may apply.
e. Next available seats may require a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be paid by Skiidy Gonzales. In some cases, the next available seats may mean travel the following day or on a replacement service, which will require a further fee.
f. If no contact is made with the Skiidy Gonzales office within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
12. OUTSOURCING
a. Skiidy Gonzales reserves the right to outsource / subcontract bookings to other licensed transport companies. When travelling with a partner company of
Skiidy Gonzales please be aware that there may be variations in the operating terms and conditions.
13. DURING YOUR JOURNEY / CLIENT BEHAVIOUR
a. All passengers are required to wear seat belts in any vehicle(s) operated by Skiidy Gonzales. It is the responsibility of parents or guardians of any
passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
b. Eating is not permitted in any vehicle operated by Skiidy Gonzales.
c. The consumption of alcohol or drugs is STRICTLY prohibited in any vehicle operated by Skiidy Gonzales. If the client attempts to consume alcohol or drugs
in a vehicle operated by Skiidy Gonzales services will be withdrawn immediately and clients will be deposited at the nearest stopping point. No refunds or
compensation will be provided for loss of service in this way.
d. Smoking or vaping is STRICTLY prohibited in any vehicle operated by Skiidy Gonzales. If the client starts to smoke in a vehicle operated by Skiidy Gonzales, services will be withdrawn immediately and clients will be deposited at the nearest stopping point. No refunds or compensation will be provided for loss of service in
this way.
e. Skiidy Gonzales reserves the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is
behaving in an abusive or threatening manner towards Skiidy Gonzales staff or other passengers. Skiidy Gonzales reserves the right to terminate transport
services immediately should this situation arise. No refunds will be given in part or in whole in these circumstances and the company has no responsibility
to assist in making alternative arrangements. This right is delegated to all members of Skiidy Gonzales staff including drivers and airport representatives.
f. Any passenger who soils a vehicle operated by Skiidy Gonzales shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This
must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future bookings with
Skiidy Gonzales will be canceled and no refund given to the client.
g. With the exception of guide dogs, no animals are permitted in any vehicle operated by Skiidy Gonzales.
h. Clients must not leave litter or rubbish of any kind in the vehicle.
i. Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.
14. SERVICE FAILURE AND FORCE MAJEURE
a. Skiidy Gonzales will endeavor, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their
destination on time.
i. Service failure resulting from actions within the control of Skiidy Gonzales will be resolved by the company only.
ii. Skiidy Gonzales reserves the right to act to find alternative solutions for all operational problems.
iii. Should a client decide to pay for any replacement services without prior agreement from the company, no compensation will be given.
iv. Skiidy Gonzales has a long history of excellent services and unrivalled ability to solve operational problems due to fleet size and position in the market. Service failure is extremely rare but where appropriate, compensation will be considered after full investigation and will not exceed the value of the client’s booking.
b. Skiidy Gonzales will not accept any liability or issue any refunds in the event of delays, loss of service or extra costs incurred by the client due to
circumstances out of its control. These circumstance can include, but are not limited to, the following examples:
i. Road traffic accidents causing delays
ii. Deaths or accidents causing delays
iii. Vehicle breakdowns
iv. Unforeseen problems caused by other passengers.
v. Industrial action
vi. Civil unrest
vii. Any action of a third party that damages vehicles
viii. Severe weather conditions
ix. Actions of the police, customs officers or any other government officer that results in delay
x. Force Majeure (eg: war, natural disaster, infectious disease, act of god etc)
c. If you encounter any problems with your transfer, please contact Skiidy Gonzales as soon as possible to allow us to investigate the issue. Details should be
sent in writing to admin@skiidygonzales.com
15. INSURANCE
a. The company strongly advises the client to have highest level of travel insurance possible (including force majeure and winter sports cover) for protection
against cancellation by the client, missed or canceled flights, medical assistance & repatriation in the event of illness or injury, loss of service for reasons
out of the control of the client or the company, loss of baggage, money and any other expenses that could be incurred.
16. ELECTRIC VEHICLES
a. Skiidy Gonzales is actively engaged in transitioning as much of its fleet to electric as possible as battery technology and charging infrastructure allows. This
will start during the winter season 2022/ 2023. There will be a period of discovery with these new vehicles and there are still operational unknowns for
these vehicles regarding battery capabilities in extreme cold weather amongst other factors. Should any electric services promoted by Skiidy Gonzales not
be possible on the day due to these unknown factors, replacement services will be provided in non electric vehicles and compensation will not be offered.
17. LEGAL
a. Skiidy Gonzales is a registered French company and operates subject to the Code De Transport in France. These terms and conditions and any dispute are governed by French law.
b. Data protection: All information, including contact details, supplied to Skiidy Gonzales by the client during the booking process will remain confidential and
will not be shared with any companies or organisations – other than for the purpose of completing a transfer. Please visit our Privacy Policy page for
further information - https://booking.skiidygonzales.com/en/privacy
c. Any dispute between Skiidy Gonzales and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to and
intermediary. If this is not successful then the matter shall be dealt with through the French legal system.
d. Any errors on the Skiidy Gonzales website will be corrected as quickly as possible, the Company reserves the right to cancel and refund any bookings made on the basis of erroneous pricing.
e. The Company may update Terms and Conditions without notice.
f. Skiidy Gonzales reserves the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.
